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Subaru & COVID-19: Supporting the UK’s Key Workers

With the situation in the UK continuing to evolve as the nation responds to the coronavirus pandemic, we’d like to assure you that Subaru UK and Subaru dealerships across the country will continue to deliver essential customer services, in line with government guidance regarding COVID-19.

Protecting the wellbeing of our customers, staff and the communities in which we operate is at the heart of everything we do. As of 23rd March, all Subaru showrooms are therefore closed until further notice.

While Subaru’s physical showrooms are closed, many dealerships will be operating remotely to manage customer enquiries over the coming weeks. Alternatively, if you have any queries you can contact Subaru UK’s customer care team on 0121 730 8166 or email us at contactus@subaru.co.uk.

The essential service that garages provide in keeping the vehicles of the country’s key workers on the road has been recognised by the government. A number of Subaru dealerships across the country therefore remain open to provide ongoing servicing, maintenance and repairs – giving priority to service vehicles and the vehicles of key workers. In addition, many dealerships are offering minimal-contact solutions to help serve your needs at this time.

The opening times of dealerships across the UK may vary, so before you travel please call ahead to check that the dealership is open and happy to receive you. You can find details of your local dealership here.

Our roadside assistance teams are also continuing to operate. Additional health and safety practices, including social distancing, have been implemented to ensure that health risks are minimised.

At this time of unprecedented uncertainty, we remain committed to serving our customers and the country’s key workers as normal – while keeping health and safety at the forefront of everything we do. We will keep you updated regarding any changes to our services over the coming days and weeks.

Keep safe and well.

Chris Graham

Managing Director, Subaru UK

COVID-19 FAQs

Are you open?

In line with government advice and for the safety of our customers, staff and the communities in which we operate, all Subaru showrooms are closed until further notice.

However, as the servicing, maintenance and repair of vehicles for key workers and those unable to work from home is classed as an essential service, a number of workshops across the UK remain open. Opening times may vary, so before you travel please call ahead to check that the dealership is open and happy to receive you. Many dealerships are also offering minimal-contact solutions to help serve your needs at this time.

I have bought a vehicle, but not yet taken delivery. What should I do?

In the first instance please contact the dealership that is supplying your vehicle, as they will be able to advise on the vehicle’s status. As all showrooms are now closed, the dealership will arrange delivery of your vehicle directly to you if possible.

If you are struggling to make contact with the dealership, you can call our customer care team on 0121 730 8166 or email us at contactus@subaru.co.uk and we will do our best to help.

Can I still buy a new or used vehicle?

You are still able to buy a new or used vehicle. However, please do not travel to a dealership as all Subaru showrooms are now closed. Any contact with your local dealer will need to be via phone or email. You can find the details of your local dealership here. Please note that priority will be given to the servicing, maintenance and repair of the vehicles of key workers and essential service vehicles at this time.

If you are struggling to make contact with the dealership, you can call our customer care team on  0121 730 8166 or email us at contactus@subaru.co.uk and we will do our best to help.

I’m worried that I won’t be able to make the next instalment on my finance agreement. What are my options?

International Motors Finance have a range of options to help our customers during this difficult time, including payment deferrals and other additional support if required. You can use IMF’s Manage My Account online facility to make payments, check balances, request a settlement figure, update account details and more. Log in by clicking on Manage My Account here.

What if I need any maintenance or repairs to my vehicle?

A number of Subaru dealerships across the country remain open to provide ongoing servicing, maintenance and repairs. Opening times may vary, so before you travel please call ahead to check that the dealership is open and happy to receive you. You can find details of your local dealership at Subaru.co.uk.

If your local dealership is closed, you can call our customer care team on 0121 730 8137 or email us at aftersales@subaru.co.uk and we will do our best to help.

My vehicle needs a MOT, what should I do?

The government has confirmed a 6-month extension for any vehicle MOT due from 30th March 2020. You can find out more here. However, you must ensure that your vehicle remains safe to drive during this period.

My vehicle is in the workshop and my dealership has closed. What can I do?

Please call our customer care team on 0121 730 8137 or email us at aftersales@subaru.co.uk and we will do our best to help.

Is Subaru’s roadside assistance service operating as normal?

Subaru’s roadside assistance is operating as normal. You can contact the team on 0800 777 127. If your local dealership is closed, the team will try to contact next nearest dealer. If this is not a practical solution, the team will discuss alternative options with you.

My vehicle warranty is coming to an end but the problem I reported cannot be rectified as my dealership is closed.

If the problem has already been reported to your local dealership, we will honour your vehicle warranty.

I’ve received a safety recall letter and the dealership is closed. What should I do?

If your local dealership is closed, you can call our customer care team on 0121 730 8137 or email us at aftersales@subaru.co.uk to discuss the options available to you.

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